Privacy and Security Statement

Your privacy is important to us. We are committed to ensuring the confidentiality, security and privacy of your personal information and that your information is maintained in accordance with Australia's privacy laws. If you do not provide all or part of the requested personal information, Australian Group Insurances Pty Ltd (AGI) ABN 97 140 572 434 AFSL 379565, under its Master insurance policy with AIA Australia Limited (AIA Australia) ABN 79 004 837 861 AFSL 230043, may not be able to provide you with insurance cover or assess and manage any claims that you may make.

Personal information that you provide may be used by AGI, AIA Australia and their service providers. Your personal information may be disclosed, locally and overseas, to subsidiaries and affiliated companies, financial institutions you nominate, mail houses, archive companies and to any third party who provides administrative or other services. Your personal information will only be used and disclosed by us for purposes relating to your business with AGI and/or AIA Australia, including but not limited to, processing your application, administering your application, assessing and processing claims, and for related marketing and promotional purposes.

In some circumstances, your personal information may be disclosed to third parties without your authorisation, such as law enforcement agencies or government authorities where disclosure is required by legislation, or to report illegal activities.

You can access, request a change or lodge a complaint about the handling of your personal information that AGI hold by emailing  AGI will respond to you as soon as reasonably possible.

If your request or complaint relates to information held by AIA Australia it may be forwarded to AIA Australia at;

Compliance Manager
PO BOX 6111
VIC 3004

In some circumstances, you may not be able to access your personal information. This may be because providing the information is unlawful or denying access is authorised by law. In these cases, you will be given written reasons explaining the situation.

For further information or to view the applicable privacy statements, please go to or

Site Security

We take the protection of our client's personal information that is submitted to us very seriously. Personal information is protected by a number of security controls as soon as it is entered into our systems.  It is protected when in transit and it is protected at all times when stored within AGI's datacentre.

When interacting with the SMSF Master Insurance Plan website all information, including bank account, credit card and other personal details are transmitted securely using industry standard encryption mechanisms (SSL/TLS) with at least 128 bit encryption keys, utilising digital certificates issued by a highly trusted and well regarded Certificate Authority.

When interacting with the SMSF Master Insurance Plan website, all secure pages are clearly identified by your web browser software. To fully benefit from the security features offered by the SMSF Master Insurance Plan website, AGI recommends that users use, as a minimum, Internet Explorer 7, Firefox 3 or Safari 4 as their web browser.

Payment transactions will be securely processed through a third party PCI compliant provider.